At Fanaa Jewelry, we take great pride in the quality and craftsmanship of our jewelry. If for any reason you are not fully satisfied with your purchase, we’re here to help.

Returns

• You may request a return within 14 days of receiving your order.
• To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
• Custom or personalized pieces are non-returnable, unless they arrive damaged or defective.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed and automatically applied to your original method of payment within 5–10 business days.

Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us.

Shipping

• Customers are responsible for return shipping costs unless the item is defective or sent in error.
• We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

Contact Us

If you have any questions about our Refund and Returns Policy, please reach out to us at info@fanaajewelry.com